Orders & Refunds

I sent a reward to the wrong email address. What can I do?

You can update the recipient's email address if the reward you sent has not been redeemed.

Here are the steps to update the email address:

1. Log in to your account.
2. Navigate to the 'Order Management' page.
3. Click on the order number with the incorrect recipient information.
4. Under 'Recipients,' find the order you wish to update.
5. Click on the Kebab icon (three vertically aligned dots) on the right-hand side.
6. Select 'Update Email'.

Can I request a refund of funds deposited in my account?

Yes, you can. If you wish to request a refund from your account back to your bank account, please send us an email to support@toastycard.com with the following information:

Your company name

The amount to be refunded

Your banking details for wire transfer.

Can I send reward emails in bulk?

Yes, you can easily configure a spreadsheet to send gift card reward emails in bulk.

Simply download the template during the order process, and copy and paste your recipient information from your file into the template.

Can I schedule my order?

Yes, you have the option to schedule your order to be sent at a future date.

Simply click on 'Schedule' and select the time you wish to send your gift card rewards when placing an order.

Can I resend reward emails? Are there fees for resending?

Yes, you can resend rewards if needed with Toasty.

When resending, you're not sending out a new reward; the original reward email will be resent to the original email address. There are no fees associated with resending a reward.

To resend a reward email:

1. Log in to Toasty.

2. Go to 'Order Management.'

3. Click on the order number that has the reward you wish to resend.

4. Click on the Kebab icon (vertically aligned three-dot menu icon) on the right-hand side.

5. Click 'Resend.'

What email is used to send gift card rewards?

support@toastycard.com will be used for sending out gift card rewards.

Please make sure you check your spam folder and ensure that support@toastycard.com is not filtered as spam or blocked by your email provider.

Can I cancel an order or return a gift card?

You can cancel scheduled orders that are yet to be fulfilled.

Once an order is fulfilled, it cannot be canceled, returned, or exchanged for a different retail gift card.