Metrolina Nephrology Associates

Metrolina Nephrology Associates

INDUSTRY

Healthcare

CHALLENGE

Metrolina Nephrology Associates was spending significant time and money managing employee incentives manually. Previous reward providers charged high transaction fees and required postage to mail physical gift cards—adding both cost and complexity. Additionally, limited redemption options and poor tracking made it difficult to deliver a seamless reward experience for recipients.

RESULTS

With Toasty, the team now sends recognition rewards in just 10 minutes, saving both time and money. Administrative burdens are minimized, and recipients enjoy more choices and faster access to their incentives.

metrolinanephrology.com ➤

Toasty has helped us simplify everything. It saves us time, money, and our employees really enjoy the choices they get now.

Karen Hopkins

Administrative Assistant | Metrolina Nephrology Associates

About Floodgate Medical

Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group, offering expert care in a compassionate, patient-centered environment.

Guided by a mission to enhance patients’ quality of life, Metrolina Nephrology is committed to delivering the most comprehensive nephrology services available. Through service excellence, ongoing research participation, and continuing education, the organization continues to lead the way in improving outcomes for patients across the Southeast United States.

The Challenge

Before Toasty, Metrolina Nephrology Associates relied on manual processes to manage employee recognition. Gift cards were often purchased individually, activated with fees, and mailed out physically, leading to high costs and time-consuming logistics. On top of that, recipients were limited in where and how they could redeem their rewards, which weakened the overall impact of the gesture. The lack of visibility into usage and redemption also made it difficult to evaluate the effectiveness of their reward program.

The Solution

Metrolina Nephrology Associates adopted Toasty to modernize their incentive process and reduce inefficiencies. The platform immediately streamlined their workflow and cut unnecessary expenses.

Key benefits included:

• Setup in just 10 minutes, including customization

• Cost savings from eliminating postage and gift card activation fees

• Greater redemption flexibility for recipients

• Easy-to-track delivery and usage

• Consistent monthly recognition with zero hassle

“Toasty has helped us simplify everything. 
It saves us time, money, and our employees really enjoy the choices they get now.”

- Karen Hopkins, Administrative Assistant @ Metrolina Nephrology Associates

The switch has made recognition faster, smoother, and far more appreciated by staff across the organization.

The Results

After switching to Toasty, the team at Metrolina Nephrology Associates has seen both operational and financial improvements. They now save approximately one hour each week by cutting out manual reward distribution. Their overall costs have decreased by an impressive 2,000%, all while enhancing the employee experience with better options and faster delivery. Recognition is now easier to manage—and more meaningful to their staff.